Wigsell Reviews: Legitimate Or Scamming Hair Brand?

This article clarifies whether Wigsell is a scam by presenting reviews and genuine feedback from their customers.

Wigsell is an online hair extensions brand based in the UK that has sparked mixed reactions on various platforms. This post aims to address the question many people ask: “Is Wigsell a scam?” by showcasing reviews of their business practices along with authentic customer sentiments and experiences.

Overview of Wigsell

Before determining whether Wigsell is a scam, let’s take a look at some basic information about the establishment, including their products, pricing, and publicly available policies.

The Establishment of Wigsell

In reviewing Wigsell, customers will find that it is presented a hair extensions brand based in the UK.

According to information on their website, Wigsell claims to have transitioned from being a hair processing factory to specializing in the design and supply of human and synthetic hair products for brands and retailers worldwide since around 2016. However, there are no clear images or videos showcasing their operations.

Research by VNHair regarding Wigsell’s address reveals that in the “Contact Us” section, the company lists a flat located on Lockhart Road in Wan Chai, Hong Kong. While Lockhart Road spans the entire length of Wan Chai, a specific flat or company name related to Wigsell cannot be found online.

From the publicly available information, customers can gather that Wigsell has been supplying the UK hair extensions market for eight years and is based in Hong Kong. However, the lack of verifiable details and real documentation about their business raises concerns and could indicate a potential scam.

Wigsell Product Reviews

Wigsell offers a diverse range of products, including both human hair and synthetic wigs, as well as hair extensions tailored for men and children—a relatively rare offering in the market. Specifically, their product lines include:

• Wigs: Options include auburn, black, blonde, boy cuts, capless styles, classic wigs, and cropped wigs.
• Human Hair Wigs: These are 100% hand-tied and come with or without bangs, layered styles, and monofilament options.
• Synthetic Wigs: They categorize these by style, offering chin-length, cropped, lightweight, long, and shoulder-length options.
• Men & Kids: Wigsell stands out by providing hair wigs specifically for men and children, which are often less common compared to women’s hair extensions.

Operating primarily online, Wigsell retails hair extensions and offers a wide selection that is typically found in larger hair extension retailers with physical locations in the UK.

With this extensive product range, Wigsell appeals to customers seeking variety, particularly in the unique offerings for men and children.

Wigsell Price Reviews

The pricing of Wigsell’s hair extension products varies across different lines:

• Human Hair Wigs: Priced between $105 and $388.99 for a full wig, these are among the highest priced options.
• Synthetic Wigs: These range from approximately $42 to $145.
• Hair Extensions: More affordable, single hair extensions are priced from $12 to $251, depending on the length.

Overall, this price range is considered medium to high within the UK market, reflecting both common and unique types of hair extensions offered by Wigsell.

Wigsell Returns and Delivery Policy

When reviewing Wigsell, it’s essential to consider their delivery and return policies. The delivery time combines processing days and shipping time, typically ranging from 10 to 14 working days. Customers can return items within 15 days of receiving their package.

On the Wigsell website, product pages display stock availability. However, under the “Delivery Information” section, there is an additional processing time of 5-7 working days. This discrepancy suggests that their stock information may not be entirely reliable, potentially encouraging customers to make purchases quickly.

Wigsell Customer Reviews: A Clear Warning

According to VNHair’s analysis on Trustpilot, a well-known review platform, Wigsell has garnered a dismal rating of 2 out of 10 stars. Notably, only 3 reviews rate it at 10 stars, while an overwhelming 97% of reviews are 1-star ratings.

One particularly concerning review indicates that Wigsell’s return address is in Heifi, China, suggesting that the brand may actually be operating from there, rather than Hong Kong as claimed.

In summary, it is strongly advised to avoid purchasing hair extensions from this brand. Always verify the credentials of your hair extension suppliers to ensure a safe shopping experience.

Here are some typical problems customers encounter when purchasing hair extensions from Wigsell:

• Incorrect Model or Color: Many customers receive wigs or hair extensions that differ in color from what was shown online.
• Poor Hair Quality: Complaints have surfaced regarding the quality of the wigs received, with reports of them being unattractive, fragile, and unusable.
• Return Policy Issues: Customers who wish to return incorrect products often find that Wigsell does not accept returns. Instead, they claim the warehouse is in China, making returns impossible, and instead offer a mere 15% compensation of the order value.
• Lack of Response to Complaints: After lodging complaints, customers frequently report no replies from Wigsell, with no resolution or refunds being issued.
• Invoice Sent Before Order Confirmation: One customer noted that after merely adding products to her cart, she received an invoice for the order. This raises serious privacy concerns.
• Connections to Other Scam Companies: Some customers have identified similarities between Wigsell’s images and those of other questionable hair extension websites, including Ukcheapwigs.co.uk, Wigsnew.co.uk, Hairwigssale.co.uk, Wigshoponline.co.uk, Wigsok.co.uk, and Wigshow.co.uk, suggesting a pattern of fraudulent activity.

Based on 200 reviews on Trustpilot and the issues highlighted above, it’s evident that Wigsell is a scam in the UK hair extensions market.

China dominates the global hair extensions industry, leading to a saturated market filled with competitors and a heightened risk of fraud. Instead of purchasing hair extensions from China, customers might consider opting for Vietnamese hair extensions. Vietnamese hair factories are increasingly making their mark worldwide, particularly in the European market, due to their strong infrastructure and reliable hair material supply chains.

Moreover, Vietnamese hair is known for its natural thickness, durability, and high quality, rooted in both genetics and cultural practices surrounding hair care. Another advantage of sourcing from Vietnamese hair factories is their competitive pricing, supported by local resources, lower labor costs, and a direct manufacturing process. Therefore, Vietnam could be an excellent choice for your next hair extensions order!

How to Spot a Fraudulent UK Hair Extensions Supplier

Based on Wigsell reviews, many clients regret not checking feedback before placing their orders. To help you avoid similar pitfalls, here are key criteria for identifying a fraudulent hair extension supplier:

• Lack of Authentic Footage or Information: Fraudulent companies typically don’t provide genuine images of their business, factory, or manufacturing processes.
• Limited Contact Information: Scammers often offer only a contact form, phone number, or email. A legitimate hair company will have a complete address (a common requirement in Europe) and valid contact methods available during business hours, including phone, website, and social media.
• Unrealistically Low Prices: If a supplier offers hair extensions at significantly lower prices than the average market rate in the UK without a valid explanation, it may indicate a scam.
• Insecure Website Address: If your browser warns you that a website is not secure, it’s best to avoid that supplier. You can’t be sure how they might use your information.

Given that Wigsell reviews indicate the brand is a scam, VNHair offers guidance on how to identify a legitimate hair extensions supplier. Check out the Top 10 Best Hair Extensions Suppliers in the UK for 2024 for clear instructions on how to find the right supplier and the proper steps to collaborate with them!

It’s essential to choose a trustworthy hair extensions supplier to ensure your investment is worthwhile and to protect yourself from potential scams like Wigsell. VNHair wishes you success in your hair extensions purchases for both personal and business needs!